Last updated July 1, 2024

Tom Ford Beauty Loyalty Program:
Terms and Conditions of Participation

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION FOR THE TOM FORD BEAUTY LOYALTY PROGRAM CAREFULLY.  BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.  IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

1. Membership Eligibility and Overview

1.1. The Tom Ford Beauty Loyalty Program (“Program”) is offered at the sole discretion of Tom Ford Beauty operated by Estée Lauder (Hong Kong) Limited and Estee Lauder (Macau) Limited (“Tom Ford Beauty,” “we,” “our” or “us”).  The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. The Tom Ford Beauty Loyalty Program is available to individuals who are at least 18 years old and who provide and maintain a valid email address are eligible to become members with any eligible purchase. Employees of the Estée Lauder companies and employees and individuals employed by our business partners or vendors who are interested to join this Program for personal use will not be eligible for certain Program benefits.

1.2. By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood and agreed to be bound by these Tom Ford Beauty Loyalty Program: Terms and Conditions of Participation (the “Terms”) and by any changes or modifications we may make.  You should review these Terms and the related policies and FAQs frequently to understand the terms and conditions that apply to the Program as they may change from time to time.  These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services.  By enrolling in the Program, you also agree to be bound by our website Privacy Policy (https://www.tomfordbeauty.com.hk/privacy) and our website Terms and Conditions (https://www.tomfordbeauty.com.hk/terms)which are incorporated herein by reference.  If you do not agree to these Terms, our website Privacy Policy, and our website Terms and Conditions, you cannot participate in the Program. The Program is void where prohibited by law.

2. Program Enrollment

2.1. Eligible individuals may enroll in the Program through below options:

2.1.1. Visit any freestanding store*, Concept Store* or department store counter** operated by Tom Ford Beauty in Hong Kong or Macau (collectively “Stores”, and each a “Store”) and tell our Tom Ford Beauty Specialist you would like to register for the Program.

*Tom Ford Beauty freestanding stores or Concept Store participating in the Program are situated at the following locations: New Town Plaza, K11 Musea, Harbour City and Pop-up Store. This list is subject to change from time-to-time in accordance with section 6 of these Terms below.

**Tom Ford Beauty department store counters participating in the Program are located at the following third party department stores: Lane Crawford, SOGO, Harvey Nichols, Langham Beauty and New Yaohan (Macau). This list is subject to change from time-to-time in accordance with section 6 of these Terms below.

2.2. You are required to provide your full name, mobile phone number, email address and month of birth in order to enroll. In order to access your birthday surprises, you will need to provide us with your birth month. You will also have the opportunity to provide us with your preferred salutation, mailing address and age group, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information in person at any of the Stores.

2.3. Only one Program account may be associated with a single member and a single email address and mobile phone number.  In the event of a dispute over the identity of the member enrolled in the Program, the member will be deemed to be the authorized account holder of the email address or mobile phone number submitted at the time of enrollment.  For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address or mobile phone number by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address or mobile phone number. 

3. How the Program Works

3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences.  You are able to earn points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions.  You will receive at least 1 point for every HK$1 or MOP$1 spent on eligible purchases in any Store.  Eligible purchases and other opportunities to earn points and reach Program loyalty tiers will be communicated via member communications (e.g. SMS/MMS, EDM, etc.) or may be published through other media (e.g., in marketing communications, social media, etc.). 

Once you have reached a certain loyalty tier and/or accumulated points, you may be eligible for certain benefits and rewards applicable to that tier and/or number of points in a Qualifying Year (defined below), which benefits may change from time to time and may be offered on a limited basis. Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.

3.2. The Program is a tier-based program determined by the qualifying spend on eligible purchases and through qualifying activities, with each annual period under the Program beginning on 1 July and ending on 30 June of subsequent year (“Qualifying Year”). There are 4 tiers with associated benefits:

• Tier 1, TF Member                 $1 – $2,499
• Tier 2, Silver Member           $2,500 – $4,499
• Tier 3, Gold Member             $4,500 – $9,999
• Tier 4, Black Member            $10,000 or above

When you purchase anything of $1 - $2,499 in value, you’ll automatically be placed in Tier 1, TF Member and be eligible for all the benefits Tier 1 members receive. Once you spend at least $2,500 in your first Qualifying Year, you’ll be automatically moved up to Tier 2, Silver Member. When you spend $4,500 or more in your first Qualifying Year, you’ll be qualified for Tier 3, Gold Member. When you spend $10,000 or more in your first Qualifying Year, you’ll be qualified for Tier 4, Black Member.

Your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you’ll need to spend enough to qualify for that tier on an annual basis for each Qualifying Year subsequently. For example, if you qualify for Tier 3, Gold Member, during your first Qualifying Year, you’ll maintain Gold Member status during your second Qualifying Year.

But, if you spend less than $4,500 on eligible purchases during your second Qualifying Year, you’ll drop back down to Tier 2, Silver Member status (if you had spent at least $2,500 but less than $4,500) or Tier 1, TF Member status (if you had spent less than $2,500) at the start of your third Qualifying Year.

3.3. For your eligible purchase to qualify for the Program, you must be enrolled in the Program and you must provide your Program member identification at the time of purchase by providing your mobile phone number or your registered email address to our Tom Ford Beauty Specialist in a Store. To earn points, your purchase must be made on qualifying products and services. Eligible purchases include regular priced merchandise and service, and exclude redemption items, samples and gifts with purchases, shopping bags, discounts and/or other ad hoc promotions and excluded charges specified by us from time-to-time. If you are not a member of Tom Ford Beauty Loyalty Program at the time of purchase, you must enroll in Store in order to be eligible to earn points on that purchase. However, if your membership in the Program is terminated for any reason and you enroll in a new Program account, any purchases made prior to the date you enroll in a new Program account do not qualify for points.

3.4. Rewards can only be redeemed in any Stores in person. Purchases made in department stores, specialty stores, stores and counters not solely owned and operated by Tom Ford Beauty and outside of Hong Kong or Macau are not eligible for the Program.

3.5. In addition to these purchases, you may also earn points for taking certain Program actions in Stores. Please see our FAQs for a list of the current ways to earn points in Stores. To earn points, you must be a Program member and provide your Program member identification before completing the actions, by providing your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to our Tom Ford Beauty Specialist in a Store. The number of points, if any, awarded for each action is determined by Tom Ford Beauty in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per Qualifying Year.

3.6. We reserve the right to change Program benefits, how you unlock each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.

3.7 If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Tom Ford Beauty Customer Service per the contact information in section 11 below.  Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered.  This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place.  We are not responsible for late notifications after the mentioned timeframe about purchases or other Program activities not being credited to an account.

3.8 Points are valid until next 30 June from your enrollment / anniversary date. All unused points will expire and be forfeited on the following July 1. On July 1, your points will be reset to zero (0) and you may start accumulating new points  and unlocking new rewards.

4. Product Rewards and Benefits

4.1. As a member, you earn points that determine your points rewards. Product rewards and samples are redeemable in-store (subject to availability) in person. You must provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to our Tom Ford Beauty Specialist in a Store to redeem your benefits. 

4.1.1. Point Rewards: You may from time to time be eligible to redeem some or all of your points for product rewards of certain retail value. Please contact our Tom Ford Beauty Specialist or visit our Stores or Counters to see the latest reward offerings. Reward offerings are subject to availability. These rewards are based on the number of points you have accumulated based on your qualified spending in the corresponding Qualifying Year membership. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points/rewards prior to  June 30, or the unused points and rewards will expire. On July 1, your points reset to zero (0) and you may start accumulating new points and earning new rewards.

4.1.2. Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can be redeemed in Stores, depending on the benefit. On July 1, even though your points reset to zero (0), your initial tier status for the year is determined by your qualifying spend in the prior Qualifying Year. Please review our FAQs for more information on how to redeem your tier benefits.

4.2. Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined.  Only the merchandised product(s) purchased by member may accumulate rewards, benefits and/or points. Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.

4.3. Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits.  Points credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Program terms.  The sale, barter, transfer, or assignment of any rewards benefits, or points offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards earned under the Program are the responsibility of the member.

4.4. Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.

4.5. The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our reasonable sole discretion, may result in the violation of our Program Terms.

4.6. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.

4.7. We reserve the right in accordance with section 6 below to:

• Change Program benefits, how you reach each Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity;
• Place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof. 

4.8. Rewards can be redeemed in Stores operated by Tom Ford Beauty in Hong Kong or Macau, depending on the reward.

5. Program Communications

5.1. By enrolling in the Program, you will be automatically subscribed to receive Program related communications. You will be subscribed to receive marketing communications related to Tom Ford Beauty and the Program, only after you have indicated your consent to receive marketing information and only through the channels to which you have consented.

5.2. You may opt-out of receiving marketing information or Program-related messages at any time by following the instructions provided in such communications and as otherwise provided in the Tom Ford Beauty Privacy Policy, but operational communications will still be sent to you as they relate to your membership in the Program. Examples of these include, but are not limited to, redemption confirmation emails, profile update emails, or other communications that relate to your account.  If you terminate your Program membership, you will no longer receive any Program-related communications.

6. Termination and Modification

6.1. We may cancel, modify, restrict or terminate these Terms, our FAQs, and/or the Program or any aspect or feature of the Program from time to time, and such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. We will use reasonable endeavours to provide advance notice to you of any material changes to or the cancellation, modification or restriction of these Terms, our FAQs and/or the Program in writing or our other channels. You should review these Terms and the FAQs frequently to understand the terms and conditions that apply to the Program. The date of the latest update to these Terms and the FAQs will be stated clearly on our website and the changes made by that update will only apply from the specified date. If you disagree with any changes to these Terms, our FAQs and/or the Program, you may cancel your membership in accordance with section 6.3.

6.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole reasonable discretion. Any suspected abuse of the Program, failure to follow any sections of these Terms, illegal activity, fraud, misrepresentation or other conduct which we consider (acting reasonably) to be inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.

6.3. If you decide you no longer want to be a part of the Program, you may cancel your membership by contacting Customer Service per the contact information in section 11 below. If you cancel your membership, you will lose all accumulated points, benefits and your tier status will automatically expire.

7. Disclaimer of Warranties; Limitation of Liability

7.1. To the maximum extent permitted by applicable laws, neither tom ford beauty nor our parents, subsidiaries, affiliates, partners, or licensors will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the program; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of third party links on the site or use of any reward or benefit of the program; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in program content; or (g) events beyond our reasonable control. We make no representations or warranties that defects or errors will be corrected.

7.2. Further neither tom ford beauty nor our parents, subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including but not limited to lost profits) related to the program and/or your participation therein, whether in contract, warranty or in tort (including negligence), even if we have been advised of the possibility of such damages. To the maximum extent permitted by applicable laws, in no event shall our maximum aggregate liability exceed one thousand Hong Kong dollars (HK$1,000.00).

7.3. To the maximum extent permitted by applicable laws, you agree that no claims or action in contract, warranty or in tort (including negligence) arising out of, or related to, your participation in the program, use of any rewards or other benefit or these terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.

8. Indemnification

You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms.

9. Governing Law and Disputes

9.1. This Program and these Terms will be governed by and construed under the laws of Hong Kong, and you submit to the exclusive jurisdiction of the courts of Hong Kong.

9.2 Any dispute relating in any way to this program, these terms, your program membership, or the relationship between the parties shall be submitted to confidential arbitration in Hong Kong and you agree to submit yourself to the jurisdiction and proceedings thereof. Arbitration means that a single arbitrator will decide the claim, and you will not have the right to sue in court or to have a judge or jury decide your claim. Your rights to prehearing exchange of information and appeals may also be limited in arbitration. It is further agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under these Terms shall be conducted under the prevailing Administered Arbitration Rules at the Hong Kong International Arbitration Centre. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

9.3 You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and
(i) No arbitration or proceeding shall be joined with any other;
(ii) There is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and
(iii) There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

10. Privacy

We value your privacy. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us for the purpose of the administration of the Program, marketing in connection with the Program, sending other marketing emails or text messages that you have opted-in to receive, and/or for providing you with services requested Online, internal analysis and as otherwise permitted by the Tom Ford Beauty Privacy Policy.  We may share your personal information, for the purposes described herein, with service providers who perform services on our behalf based on our instructions. We may transfer your personal information to a jurisdiction outside of the place where the information was originally collected.

You can update your information by visiting any of our Stores. You have the right to access your personal information and the right to correct and/or update your personal information within your account.

For more information, you may consult our Privacy Policy.  

11. Contact Us

For information about the Program and your membership, contact Customer Service by calling +852 3104 1241 or via email at customerservicehk@tomfordbeauty.com. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also find answers from helpful frequently answered questions in our FAQs.

12. Severability

If part or all of any clause of these Terms is unenforceable, it will be severed, and the remainder of these Terms will remain in full force and effect.

 

Last updated July 1, 2024

Tom Ford Beauty Loyalty Program (“Program”)
FAQs

1. What is the Tom Ford Beauty Loyalty Program? +
It is a loyalty program operated by Estee Lauder (Hong Kong) Limited and Estee Lauder (Macau) Limited, by joining the Tom Ford Beauty Loyalty Program, you may enjoy rewards and exclusive privileges. Points earned on purchases may from time to time earn you our most loved luxuries.

2. Who is eligible to join the Program?
The Program is available to individuals who are at least 18 years or older who provide and maintain a valid email address or mobile phone number Minimum one purchase is needed to join the Program. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are not eligible to participate in the Program. The Program may not be used for any business or commercial purpose.

3. How do I join Tom Ford Beauty Loyalty Program?
You are eligible to join the Program by signing up with a Tom Ford Beauty Specialist at any Freestanding Store* or department store counter** operated by Tom Ford Beauty in Hong Kong and Macau (collectively “Stores”, and each a “Store”) upon any eligible purchase. You will need to provide your name, mobile phone number, email address and month of birth in order to enroll. You may also provide us with your preferred salutation, date of birth and age group on optional basis.

4. What am I agreeing to by joining Tom Ford Beauty Loyalty Program? +
By becoming a Tom Ford Beauty Loyalty Program member, you agree that you have read, understood and agree to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by the terms of our Privacy Policy (as may be modified and published from time to time on our website).

5. What terms govern Tom Ford Beauty Loyalty Program? +
Please refer to the Tom Ford Beauty Loyalty Program: TERMS AND CONDITIONS OF PARTICIPATION for the full set of Program terms.

6. How does Tom Ford Beauty Loyalty Program work? +
It is a tier-based program determined by the qualifying spend on eligible purchases and through qualifying activities, calculated every July 1 to June 30 each period in which you accumulate qualifying spending and activities (“Qualifying Year”). Each subsequent Qualifying Year for the Program begins on July 1 and ends on the following June 30.

There are 4 tiers of membership with associated benefits:
• Tier 1, TF Member                 $1 – $2,499
• Tier 2, Silver Member            $2,500 – $4,499
• Tier 3, Gold Member             $4,500 – $9,999
• Tier 4, Black Member            $10,000 or above

When you purchase anything of $1 - $2,499 in value, you’ll automatically be placed in Tier 1, TF Member and be eligible for all the benefits Tier 1 members receive. Once you spend at least $2,500 on eligible purchases in your first Qualifying Year, you’ll be automatically moved up to Tier 2, Silver Member. When you spend $4,500 or more on eligible purchases in your first Qualifying Year, you’ll be qualified for Tier 3, Gold Member. When you spend $10,000 or more on eligible purchases in your first Qualifying Year, you’ll be qualified for Tier 4, Black Member.

Your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you’ll need to spend enough to qualify for that tier on yearly basis for each Qualifying Year subsequently.

For example, if you qualify for Tier 3, Gold Member, during your first Qualifying Year, you’ll maintain Gold Member status during your second Qualifying Year. But, if you spend less than $4,500 on eligible purchases during your second Qualifying Year, you’ll drop back down to Tier 2, Silver Member status (if you had spent at least $2,500 but less than $4,500) or Tier 1, TF Member status (if you had spent less than $2,500) at the start of your third Qualifying Year.

7. What benefits do members receive? +
As a member, you will earn points to enjoy Points and Tier Benefits.

Points Benefits: You may from time to time be eligible to redeem some or all of these points for product rewards of certain retail value. Please contact our Tom Ford Beauty Specialist or visit our Stores to see the latest reward offerings. Reward offerings are subject to availability. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points on or before June 30, otherwise the available points will expire. On July 1, your points will be reset to zero (0) and you may once again start accumulating new points and earning new rewards when you spend with us again.

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you have. Tier benefits can be redeemed in our Stores, depending on the type of benefit. On July 1, even though your points reset to zero (0), your initial tier status for the year is determined by your qualifying spend in the prior Qualifying Year.

Tier 1, TF Member  $1 – $2,499
• First Purchase Surprise (with purchase)*
• Second Purchase Surprise within 30 days (with purchase)*
• Birthday Surprise (once in birthday month)

Tier 2, Silver       $2,500 – $4,499
• All Tier 1 Benefits
• Birthday 2x double-point (with purchase, once in birthday month)
• Runway Season 2x double-point (with purchase)
• Private product preview & introduction

Tier 3, Gold       $4,500 – $9,999
• All Tier 1 & 2 Benefits
• Tier Upgrade Surprise (one time upon tier upgrade)
• Exclusive Event & Workshop Invitation

Tier 4, Black  $10,000 or above
• All Tier 1, 2 and 3 Benefits
• Year-round 1.5x point in all Stores
• Birthday 2.5x point (with purchase, once in birthday month)

* Dis-enrolling and re-enrolling does not qualify you for an additional use, this is exclusive one-time use only.

We reserve the right, in our sole and absolute discretion, to change the surprise and gifts, without prior notice.

8. How do I earn points? +
To earn points, you must be enrolled in Tom Ford Beauty Loyalty Program, and you must provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to our Tom Ford Beauty Specialist in any Store. If you are not a member of Tom Ford Beauty Loyalty Program at the time of purchase, you must enroll in the Store in order to be eligible to earn points from that purchase.  Tom Ford Beauty Loyalty Program members receive at least 1 point for every HK$ 1 or MOP$1 spent on eligible purchases in Store, however the actual points earned depend on the purchase as well as your tier status. Eligible purchases include regular priced merchandise and exclude redemption items, samples and gifts with purchases, shopping bags, discounts and/or other ad hoc promotions and excluded charges specified by us from time-to-time.

Purchases made outside of Hong Kong or Macau are also not eligible for the Program.

In addition to these purchases, here are more ways to earn points:
• Bonus points for your first purchase in your birthday month (for tier 2, tier 3 & tier 4 members)
• Bonus points for your first purchase in Runway Seasons (for tier 2, tier 3 & tier 4 members)
• Bonus Points Events

9. Why have my points disappeared? +
When you redeem your points for product rewards, the available points in your account will decrease accordingly based on the amount of points you redeemed.

You must redeem your available points on or prior to June 30, or the unused rewards will expire. On July 1, your points and spend reset to 0 and you start accumulating new points and earning new rewards.

On  July 1, even though your points reset to zero (0), your tier status will remain unchanged which is determined by your qualifying spend in the prior Qualifying Year.

10. Why is my current tier status not reflected by my current points? +
While your points decrease when you redeem them for points benefits and reset each year on July 1, your tier status for Qualifying Year will remain unchanged which is determined by your qualifying spend during the prior Qualifying Year and you are eligible for those tier benefits regardless of the number of points you have. 

On July 1, your points balance will be reset to zero, and you can start earning points benefits again. 

11. How do I check my account status and track my points and tier? +
You can check your Tom Ford Beauty Loyalty Program account status by inquiring about your Program status in any Store, or of Customer Service via email at customerservicehk@tomfordbeauty.com or by calling +852 31041241.

12. What happens to my Tom Ford Beauty Loyalty Program benefits and/or points if I return a product or if an order is refunded? +
Any product that is returned or any order that is refunded will reverse the points you received from that purchase. 

If it is found that an order is obtained through fraudulent or other activity that violates the Program TERMS AND CONDITIONS OF PARTICIPATION, those points and your tier status, if applicable, will also be reversed.

13. How do I get my benefits? +
Your Tom Ford Beauty Loyalty Program offers and rewards can be redeemed in-Store. You can find your eligible offers and rewards by speaking to our Tom Ford Beauty Specialist in any Store. Details on event rewards will be provided for each event when the time comes.

Rewards can be redeemed in Stores operated by Tom Ford Beauty in Hong Kong or Macau. You must provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to our Tom Ford Beauty Specialist in any Store, to use your benefits.

You can redeem as many rewards as you have points available and redeem multiple different products (limit to one item for each product). You do not need to make a qualifying purchase to redeem a reward.

We reserve the right to make certain rewards or offers redeemable only in specified Stores, subject to availability.  We also reserve the right to modify or replace the reward or offer item with another item in the event of unavailability without prior notice to members.

14. How do I get my product reward?
You may from time to time be eligible to redeem some or all of those points for product rewards of certain retail value in Store. Please consult with a Tom Ford Beauty Specialist to see the latest reward offerings and make a redemption in any Store. To redeem your points, simply provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a Tom Ford Beauty Specialist in any Store. If you do not redeem your available points on or before 30 June, your points for that Qualifying Year will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

15. Can I return a product that I received as a free reward from Tom Ford Beauty Loyalty Program or exchange it for money? +
No. Products received as a reward (e.g., birthday gifts, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points except defects.

16. Do my points and point benefits expire? +
Yes. Points expire on July 1, at which time they reset to zero (0). You must redeem your available points before 30 June, While your spending and points reset on July 1  each year.

17. Do my tier status and tier benefits expire? +
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

On July 1, your points reset to zero (0), and you can start earning points again. While your points reset on July 1, your tier status is determined by your qualifying spend in each prior Qualifying Year. Your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you’ll need to spend enough to qualify for that tier on a yearly basis subsequently.

For example, if you qualify for Tier 2 (Silver Member), during your first Qualifying Year, you’ll maintain Silver Member status during your second Qualifying Year. But, if you spend less than $2,500 on eligible purchases during your second Qualifying Year, you’ll drop back down to Tier 1, TF Member status starting on your third Qualifying Year.

18. Does my Tom Ford Beauty Loyalty Program membership ever expire? +
Yes. Membership is subject to qualifying purchases in any Stores in previous Qualifying Year.

19. Can the Tom Ford Beauty Loyalty Program be terminated? +
Yes. We may cancel, modify, restrict or terminate the Tom Ford Beauty Loyalty Program or any aspect or feature of this loyalty program from time to time, and such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.

20. Can my Tom Ford Beauty Loyalty Program membership be terminated? +
Tom Ford Beauty in its sole reasonable discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Tom Ford Beauty Loyalty Program terms and/or our other applicable terms and conditions.

21. What happens to any rewards I have earned if my Tom Ford Beauty Loyalty Program membership is terminated or expires? +
If your membership is terminated, points and benefits in your account will automatically terminate. We will advise you of the effective date of termination of the Program, rewards and benefits.

22. How do I terminate my Tom Ford Beauty Loyalty Program membership if I no longer wish to participate? +
If you decide you no longer want to be a part of Tom Ford Beauty Loyalty Program, you can opt-out by contacting Customer Service via email at customerservicehk@tomfordbeauty.com or by calling +852 31041241.

23. How do I update, modify or withdraw my account information? +
You can update your information by visiting in person at any of the Tom Ford Beauty stores. You have the right to access your personal information and the right to correct and/or update your personal information within your account. For more information, see the Tom Ford Beauty Terms & Conditions and Tom Ford Beauty Privacy Policy.

24. What do I do if I believe that a purchase or other Tom Ford Beauty Loyalty Program activity was not properly credited to my account? +
If you have questions related to your membership account, please contact Customer Service via email at customerservicehk@tomfordbeauty.com or by calling +852 31041241.

25. May I share my account and/or Tom Ford Beauty Loyalty Program points and benefits with someone else? +
No. Neither accounts nor Tom Ford Beauty Loyalty Program points and benefits may not be shared or combined. Only the merchandised products may accumulate points and benefits.

26. Do my points and benefits have any cash value? +
No. Points and benefits earned through Tom Ford Beauty Loyalty Program have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Tom Ford Beauty Loyalty Program reward cannot be returned or exchanged for money or any other products or points.

27. Can my Tom Ford Beauty Loyalty Program benefits ever change? +
Yes. We reserve the right to change Tom Ford Beauty Loyalty Program benefits, how you achieve each Tom Ford Beauty Loyalty Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Tom Ford Beauty Loyalty Program activity at our discretion. We will use reasonable endeavours to provide advance notice to you of any material changes to or the cancellation, modification or restriction of our Program terms, these FAQs and/or the Program in writing or our other channels.

28. Are there any limitations on the number of purchases or activities that are eligible for Tom Ford Beauty Loyalty Program and/or points and benefits? +
We reserve the right to place limits on the number of purchases or activities that are eligible for Tom Ford Beauty Loyalty Program and/or for points and benefits, in any given time period or for the duration of Tom Ford Beauty Loyalty Program, and/or any combination thereof.

29. Are there any limitations on the number or types of benefits I may receive or earn in any given level or at any given number/level of points? +
We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of Tom Ford Beauty Loyalty Program, and/or any combination thereof.

30. How do I manage my Tom Ford Beauty email communications? +
You can opt out of receiving Tom Ford Beauty emails or Tom Ford Beauty Loyalty Program emails at any time by clicking on the link at the bottom of each email communication. Please see our Privacy Policy for more information on managing your email preferences. If you opt-out of Tom Ford Beauty Loyalty Program related emails, you will no longer receive emails regarding your Tom Ford Beauty Loyalty Program status or the program benefits or rewards that may be available to you.